Business coninuity through managed services with ITI Data
Client Profile
Project + Partners
Results
Total Annual Revenue
Employee Count
Sage People Administration and Power BI Launch
Team Members Managed
Reduction in IT Admin Spend
Project Overview
ITI Data provides staff augmentation, technology implementation and managed services offerings to a variety of financial services organizations globally.
When we first met with ITI Data, we were given a focused project: remove a Salesforce AppExchange solution that was interfering with permissions in their Salesforce environment from a previous implementation.
We knocked out the project and moved on - but ITI Data came back when business conditions required expertise with administration of Sage People, a Salesforce ISV that combines a world-class HRIS with the Salesforce Platform.
Project Execution
We delivered a small, focused engagement for ITI Data to remove an AppExchange package, but this was just the beginning.
When we re-engaged with ITI Data, we were able to take a tactical engagement and help the organization transform into a truly data-driven environment.
Together, we:
- Administered Sage People for 400 Team Members globally
- Implemented Microsoft Power BI for executive reporting and analytics
- Administered a separate Salesforce Sales Cloud environment for sourcing new projects
- Build dashboards, reports and forecasting to enable delivery performance measurement
Project Results
ITI Data was able to not only continue to perform at the same level with our administrative assistance on the Sage People and Salesforce platforms, but they were able to gain insights that led to improved operations globally and increased profitability per project.
This enabled staff augmentation and contractual re-negotiations leading to a significant increase in overall revenue.
A few tangible outcomes:
- Reduced unknown staff absences by 75%
- Reduced time to generate complex reports by 95%
- Reduced administrative IT spend by 85%
- Provided clear, objective reporting for delivery performance management
We make a good match
ShadowRock has been an invaluable partner in our company's transition to Salesforce. They staffed a skilled team that helped guide our implementation from start to finish. ShadowRock's expertise with the Salesforce platform allowed them to quickly understand our unique business needs and propose customized solutions leveraging Salesforce products like Sales Cloud and Service Cloud.
Within just 6-7 months, ShadowRock empowered our team to become self-sufficient with Salesforce through hands-on training and ongoing mentorship. Their responsiveness and commitment to our success are unparalleled. I would highly recommend ShadowRock to any organization looking for an experienced Salesforce architect and implementation partner.
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